Support Analyst
An employer is seeking a Support Technician for an on-site position in the northern Cincinnati, OH area.
This person will work alongside a few other higher level technicians and be responsible for responding to tickets and providing tier I technical support to clients by troubleshooting and resolving requests as they come in, primarily from faculty and staff.
This includes technology related issues with hardware, software, audiovisual, and networking.
This person will be very hands-on with clients both remotely and in the field, so it is very important that they have the ability to communicate effectively and efficiently, and also has a genuine interest in the field and eagerness to learn.
Basic audiovisual experienceAV Certifications Experience working with Mac OS Experience working in a classroom/higher educationCompleted Associate's Degree by date of hire OR 3
years of experience in general ITExperience with basic desktop support, equipment troubleshooting, and systems maintenanceGreat customer service skills Recommended Skills Apple Ios Communication Curiosity Customer Service Desktop Support Maintenance Estimated Salary: $20 to $28 per hour based on qualifications.
This person will work alongside a few other higher level technicians and be responsible for responding to tickets and providing tier I technical support to clients by troubleshooting and resolving requests as they come in, primarily from faculty and staff.
This includes technology related issues with hardware, software, audiovisual, and networking.
This person will be very hands-on with clients both remotely and in the field, so it is very important that they have the ability to communicate effectively and efficiently, and also has a genuine interest in the field and eagerness to learn.
Basic audiovisual experienceAV Certifications Experience working with Mac OS Experience working in a classroom/higher educationCompleted Associate's Degree by date of hire OR 3
years of experience in general ITExperience with basic desktop support, equipment troubleshooting, and systems maintenanceGreat customer service skills Recommended Skills Apple Ios Communication Curiosity Customer Service Desktop Support Maintenance Estimated Salary: $20 to $28 per hour based on qualifications.
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