Utility Billing Customer Service Representative
Glenwood Energy of Oxford Glenwood Energy of Oxford Oxford, OH Oxford, OH Full-time Full-time $15 an hour $15 an hour 5 days ago 5 days ago 5 days ago Glenwood Energy is looking for an entry-level, Full-time Utility Billing Customer Service Representative.
Starting Salary will be $15/hr.
Full-time office hours are Monday - Friday, 9:
00 AM - 5:
00 PM.
There will be a 30-day probationary period to ensure the candidate is a good fit for the company.
After the probationary period, employee will eligible for the following
Benefits:
Medical, dental & vision paid 100% by Glenwood Energy 8 Paid Holidays Bonuses Additional benefits available through payroll deduction And after 12 months of employment:
40 hours sick time & 40 hours of vacation is accrued.
401K, company will match up to 4% Requirements High School Diploma or GED Must pass drug screening (Pre-employment & random) Good verbal and written communication Must be computer/tablet proficient Proficient in Microsoft Office Ability to learn new software Good problem solver Customer Service Experience Job duties include but are not limited to the following:
Communicates with customers by telephone, in person (in office) and email.
Handles complex billing inquiries (i.
e.
, high-bill investigations, customer credit status, past-due payment arrangements, and returned checks) Completes customer service requests.
Performs duties within Company guidelines and established safety procedures.
Uses computer to access data, input customer information, and issue service orders Performs clerical and accounting functions pertaining to customer order, adjustments, corrections, investigations, and data for customer correspondence.
Coordinates emergency leak call responses.
Data & Payment entry.
Other office duties such as filing, customer correspondence, etc.
Job Type:
Full-time Pay:
$15.
00 per hour Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Starting Salary will be $15/hr.
Full-time office hours are Monday - Friday, 9:
00 AM - 5:
00 PM.
There will be a 30-day probationary period to ensure the candidate is a good fit for the company.
After the probationary period, employee will eligible for the following
Benefits:
Medical, dental & vision paid 100% by Glenwood Energy 8 Paid Holidays Bonuses Additional benefits available through payroll deduction And after 12 months of employment:
40 hours sick time & 40 hours of vacation is accrued.
401K, company will match up to 4% Requirements High School Diploma or GED Must pass drug screening (Pre-employment & random) Good verbal and written communication Must be computer/tablet proficient Proficient in Microsoft Office Ability to learn new software Good problem solver Customer Service Experience Job duties include but are not limited to the following:
Communicates with customers by telephone, in person (in office) and email.
Handles complex billing inquiries (i.
e.
, high-bill investigations, customer credit status, past-due payment arrangements, and returned checks) Completes customer service requests.
Performs duties within Company guidelines and established safety procedures.
Uses computer to access data, input customer information, and issue service orders Performs clerical and accounting functions pertaining to customer order, adjustments, corrections, investigations, and data for customer correspondence.
Coordinates emergency leak call responses.
Data & Payment entry.
Other office duties such as filing, customer correspondence, etc.
Job Type:
Full-time Pay:
$15.
00 per hour Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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