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Customer Services Assistant

Job Details
Working Title:
Customer Services Assistant
Department:
Campus Services
Division:
Finance & Business Services
Campus:
Oxford
Posting Date:
11/09/2018
Job Category:
Staff
Position Group:
Classified SATSS
Job Description Summary:
Job ID: 6559 - Classified SATSS (hourly) - FT
Perform a variety of clerical, administrative, and customer service duties related to supporting the operations of the Campus Services Center (Housing, Meals, Box Office, ID Cards, and Parking Customer Service).
Duties/Physical Demands:
Serve as a customer liaison and answer questions concerning Housing, Meal Plan, Box Office, Parking, and ID Card policies, procedures, and services provided; resolve customer complaints/problems and refer when appropriate.
Respond to general office phone calls, emails, and walk-in guests in a professional and helpful manner.
Use the Housing system to review student accounts and assignments.
Use the ticket system to sell event tickets.
Use the ID card system to create and print ID Cards for students, faculty, and staff, and to review user account information as needed.
Use the Parking system to issue parking permits and resolve customer concerns.
Perform financial operations; deposit funds and maintain records of transactions. Process a variety of financial forms and documents and obtain any needed information.
Receive and process customers' orders.
Maintain files and records; pulls and refiles records as needed; adds any new information.
May perform a variety of clerical tasks including maintaining an inventory of office supplies, data processing, opening, and sorting mail, assisting with bulk mailings, and delivering financial material to another office.
Serve as box office agent at various campus events.
Working Conditions: Typical office environment. May require some lifting of materials weighing 25 to 50 pounds. Periodic assignments are given which entail dealing with unpleasant physical situations.
Minimum Qualifications:
Requires six months of coursework or training beyond high school in Business Administration and one year of retail or hospitality experience, or an equivalent combination of education and expertise. Excellent written and verbal communication, and proven customer service excellence.
Preferred Qualifications:
Knowledge of retail or hospitality operations; knowledge of computer and office applications; experience working at a residential university.
Hours Per Week/Percent Time:
40 hours
Work Hours/Schedule:
Generally 8 am - 5 pm; schedule subject to change.
Duration:
12 months
Temporary:
No
Benefit Eligible:
Yes
Pay Zone:
F1
Special Instructions to Applicant:
Department requests Cover Letter, Resume, and List of Three (3) References as attachments.
Application Types Accepted:
Classified
Criminal Background Check Required:
Yes
Post Offer, Pre-Employment Physical Examination:
No


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