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Director, Application Development Improvement & Application Support

Job Description Summary: Job ID:6508 Full-time Unclassified (salaried) Accountable for establishing, promoting and enforcing quality assurance and testing standards for enterprise solutions and developing and operating tiered support for enterprise applications. Duties/Physical Demands: Oversee a team responsible for Solution Delivery Application Support and Application Development Improvement including but not limited to Quality Assurance, Deployment and Development, and Data Architecture. In collaboration with other Solution Delivery management and staff, develop and enforce standards for quality assurance, testing, development, and deployment processes and tools to increase the efficiency and effectiveness of solution delivery. In collaboration with other Solution Delivery management and staff, develop and implement practices to shift application supportresponsibilities from solution implementation teams to dedicated application support staff. In collaboration with other IT Services management and staff, establish application support practices that are consistent with organizational service management policies and procedures. Provide consistent, decisive leadership to those providing application development improvement and application support services; clearly communicate the IT vision and provide staff with guidance to ensure solution quality and efficiency and support the requested administrative technology solutions. Establish goals and objectives for the Application Development Improvement and Application Support teams and ensure they are aligned with university goals and objectives. Provide reports and dashboards to track KPIs and report performance to the AVP for Solution Delivery and Solution Delivery Management. Manage the budget for Solution Delivery Application Support and Application Development Improvement. Build effective relationships and partnerships with stakeholders through effective communication and collaboration. Manage, coach, and mentor Solution Delivery Application Support and Application Development Improvement staff. Deliver timely performance feedback and counsel staff in career/performance development. Actively promote a customer-oriented approach throughout IT Services. Participate in professional development activities. Research and analyze industry trends and maintain knowledge of emerging technologies. Participate in user groups to facilitate knowledge sharing. Minimum Qualifications: Require a bachelor's degree in Computer Science, Management Information Systems, Computer and Information Systems, or other similar related area of study earned by date of hire, plus at least seven years of experience working in an information technology area. At least four years of experience demonstrating a progression in management experience.     Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted. Experience in these knowledge/skills/abilities may be earned concurrently. Preferred Qualifications: A master's degree in Computer Science, Management Information Systems, Computer and Information Systems, or other similar related area of study earned by date of hire, plus at least five years of experience working in an information technology area. 4+ years of experience developing, implementing and supporting information technology solutions, preferably within higher education. 4+ years of experience leading and implementing application supportprocesses, standards and best practices. Advanced experience managing application testing efforts to support the implementation of information technology solutions; proven ability to develop a testing strategy, execute testing strategy, plan & coordinate testing cycles, and monitor testing standards. Advanced experience managing application support efforts; proven ability to manage Level 2 Support activities, escalations to Level 3, 3rd party vendor support coordination, and provide transition support for routine operations to Level 1 support personnel. Advanced experience with the software development lifecycle (SDLC); proficient in reviewing tasks for quality and accuracy, managing the SDLC for applications, identifying and resolving SDLC issues, defining SDLC processes & procedures, communicating & coaching teams on SDLC processes & procedures, evaluating & selecting methodologies, planning & coordinating work efforts, and recommending & incorporating SDLC improvements. Prefer certifications in one or more of the following:              SQA (Certified Software Quality Analyst) or equivalent                 CSTE (Certified Software Tester) or equivalent                 CMSQ (Certified Manager of Software Quality) or equivalent                 CMST (Certified Manager of Software Testing) or equivalent                 ITIL Foundation Proven communication skills (presentation, listening, written); advanced ability to present to large and small audiences; possesses open, active listening skills; advanced ability to write clear, succinct, structured documents and messages. Advanced relationship management skills; proven ability to establish and maintain effective relationships. Advanced people management skills; proven ability to establish and maintain team relationships, develop programs to improve professional development, empower team, respond to personal and professional needs and plan and execute user training. Job ID:6508
Salary Range: NA
Minimum Qualification
Less than 5 years

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