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Customer Services Coordinator (Campus Store Cellular Service)

Job Details
Working Title:
Customer Services Coordinator (Campus Store Cellular Service)
Department:
Shriver Center
Division:
Finance & Business Services
Campus:
Oxford
Posting Date:
11/16/2018
Job Category:
Staff
Position Group:
Classified SATSS
Job Description Summary:
Job ID: 6582 - Classified SATSS (hourly) - FT
Perform a variety of clerical, administrative, and customer service duties related to supporting the operations of the Mi-Tech department within the Miami University Bookstore.
Duties/Physical Demands:
Provides customer service related to all cellular plans to include activation, answering questions via phone and email, as well as walk-up traffic.
Serve as a customer liaison and answer questions concerning policies, procedures, and services provided; resolve customer complaints/problems and refer when appropriate.
Perform financial operations; deposit funds and maintain records of transactions. Process a variety of financial forms and documents and obtain any needed information.
Receive and process customers' orders.
Assist with the operation of retail or hospitality activities; assist with maintaining and/or rotating stock.
Maintain files and records; pulls and re-files records as needed; adds any new information.
May perform a variety of clerical tasks including maintaining an inventory of office supplies, data processing, opening, and sorting mail, assisting with bulk mailings, and delivering financial material to another office.
Minimum Qualifications:
Requires six months of coursework or training beyond high school in Business Administration and three years of retail or hospitality experience, or an equivalent combination of education and expertise.
Preferred Qualifications:
Knowledge of retail or hospitality operations; knowledge of computer and office applications; customer service skills; knowledge of bookkeeping procedures.
Typical office environment. May require some lifting of materials weighing 25 to 50 pounds. Periodic assignments given which entail dealing with unpleasant physical situations.
Hours Per Week/Percent Time:
40 hours
Work Hours/Schedule:
Generally 8:00 am - 5:00 pm (7:30 am - 4:30 pm during summer months); may include some weekends/special events.
Duration:
12 month
Temporary:
No
Benefit Eligible:
Yes
Advertised Pay Range Minimum:
14.15
Pay Zone:
F2
Application Types Accepted:
Classified
Criminal Background Check Required:
Yes
Post Offer, Pre-Employment Physical Examination:
No


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