Customer Services Specialist (Hamilton)

Job Details
Working Title:
Customer Services Specialist (Hamilton)
Bookstore Hamilton Campus
Finance & Business Services
Posting Date:
Job Category:
Position Group:
Classified SATSS
Job Description Summary:
Job ID:6702 - Classified SATSS (hourly) - PT
Perform a variety of administrative and customer service duties related to overseeing the operations of a retail unit
Duties/Physical Demands:
Oversee activities of the retail unit; enforce rules and regulations; ensure the facility is stocked and ready for operations.
Supervise staff; assign tasks and establish work schedules; monitor and evaluate staff; interview and hire staff.
Oversee financial operations; reconcile daily deposits; ensure deposit and financial reports are accurate.
Maintain stock levels; order products from vendors; resolve billing problems.
Oversee the maintenance of unit; report needed repairs to Physical Facilities.
Reprogram cash register regarding prices and UPCs as needed.
Gather and analyze information regarding activities; produce reports.
Working Conditions:
Physical effort usually requires considerable walking and standing and may require some lifting of materials weighing 25 to 50 pounds. Periodic assignments are given which entail dealing with unpleasant physical situations.
Minimum Qualifications:
Requires nine months of training beyond high school in Business Administration and three years of related retail experience, or an equivalent combination of education and experience
Preferred Qualifications:
Knowledge of retail operations
Knowledge of computer and office applications
Supervisory skills
Knowledge of cash handling procedures
Hours Per Week/Percent Time:
28 Hours
12 Months
Benefit Eligible:
Advertised Pay Range Minimum:
Pay Zone:
Application Types Accepted:
Criminal Background Check Required:
Post Offer, Pre-Employment Physical Examination:

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